Last Updated: April 26, 2026
At parachew.com, your satisfaction matters to us. Because our products are consumable gummies, we are unable to accept returns or exchanges of opened or unopened items for hygiene and product safety reasons. All sales are final.
Defective or Damaged Items
We stand behind the quality of every order. If you receive a product that is defective, damaged in transit, or incorrect, we will provide a free replacement or full refund.
Please contact us within 7 days of delivery at admin@mcabnutra.com and include:
Your order number
A description of the issue
Clear photos of the product and packaging
We will review your claim and respond within 2 business days. Approved replacements ship at no cost to you. Approved refunds are issued to the original payment method within 5–10 business days.
Lost or Stolen Packages
If tracking shows your package as delivered but you did not receive it, please first check with neighbors and your local DHL office, then email us at admin@mcabnutra.com. We will work with you and DHL to resolve the issue.
Non-Refundable Situations
Products that have been opened, partially consumed, or tampered with
Refund requests submitted more than 7 days after delivery
Refused deliveries or packages returned to sender due to incorrect addresses provided at checkout
Change-of-mind cancellations after the order has shipped
Questions
Email us at admin@mcabnutra.com.